ProFirstAid is Happy to Assist You

ProFirstAid is committed to exceptional customer service and providing the best experience possible for our customers. If there is anything we can change to make your certification experience with ProFirstAid smoother or more enjoyable, please let one of our friendly customer solutions representatives know.

ProFirstAid is based in Michigan, so our office hours are in Eastern Standard Time. If we are out of the office, feel free to leave us a voicemail or send us an e-mail and someone will respond individually to your question in less than 24 hours during the business week. Choose a contact option below to get in touch with us.


  • E-Mail
  • Live Chat
  • Telephone
  • Mail
Contact ProFirstAid Customer Solutions through E-mail:




9am to 5pm EST, Monday through Friday

Telephone Hours of Operation:
9am to 5pm EST, Monday through Friday

Toll Free: 1-888-406-7487
Fax: 810-592-5007
Mailing Address:

ProTrainings, 5005 Plainfield Ave., NE Suite B Grand Rapids, MI 49525

Please contact us first if you would like to purchase your card using a check or money order so we can approve your card for printing. Students who send checks to this address without prior approval will be unable to print their card and will not receive a copy in the mail.