Get Help -- Payment

Please read the suggestions below for answers to common questions.
I am unable to pay

If your debit/credit card transaction is being denied or rejected when attempting payment, try using a different card if available.  If you are using a pre-paid debit card, like green dot, you may need to activate it by calling the number on the back of the card and registering your zip code before using for online transactions.

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Can I pay by check or money order?

Credit card and debit card are the preferred methods of payment accepted by ProTrainings. By paying using one of these methods, you will be granted immediate access to print your certificate online.

We do take checks and money orders, but we cannot approve you to print your certificate until we receive the check / money order.

Please send the check or money order to:

ProTrainings,LLC
5005 Plainfield Ave NE
Suite B
Grand Rapids, MI 49525

Please include your full name AND your address on the check / money order.

Please make check or money order payable to: ProTrainings,LLC

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I need a receipt for my payment

Upon successful payment, a receipt will automatically be sent to your email address.  You may also log into your account and click on the receipts tab on the home screen. If you did not receive this receipt and this tab does not show up on your home screen, it is likely that there was a problem in the payment process. You may attempt payment again, or call our support number during our work hours to attempt payment over the phone.

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If none of these suggestions answer your question, contact us here.